Frequently Asked Questions

Our Coffee

Can you recommend a coffee?
How fresh is your coffee?
What sizes do you sell your coffee?
Can I buy coffee pre-ground?
Do you sell K-cups and Nespresso pods?
What is your decafinated process?
Is your coffee organic?
Is your coffee Fair Trade Certified?

Our Cafes

What are your hours?
How can I sign up for rewards?
Do you serve breakfast sandwiches?
Do you serve food?
How can I purchase a gift card?
What kind of payments do you accept?
How can I get my receipt?
How can I get a refund?
Can I refill my tin or recycle it?
I lost something in the cafe!
Can I reserve a table for my party?

Your Subscription

Why should I sign up for a subscription?
How do I update my subscription?
How do I update my payment method?
How do I update my shipping address?
How do I delay or cancel my subscription?
Where is my order?
Why am I being charged a shipping costs?
I received my coffee damaged.

Our Website

I can't login to my account.
Where are my reward points?
My discount code is not working.
Why are prices different on your website and in cafes?

Mobile Ordering

Can I use my reward points to buy my drink?
Can I make special requests for the drinks that I order with the app?
How do I change my default card that I use to reload my balance to a new card?
Can I withdraw from my existing balance or cancel a reload?
Will my balance ever expire?
Can I schedule my order for the next day?
Can I use my balance for online purchases?
How do I change the location I want to pickup my order from?
How do I update my phone number or email?
Can I delete my account?

Media Inquiries

Can I film in one of your cafes?
How can I set up an interview with someone at Compass?
Can I write for your blog?

Everything else

What is Compass' story?
Are you hiring?
How can I serve your coffee in my restaurant?
I am a current wholesale customer and I have questions about my order and/or equipment.
Do you host events?
Will you donate coffee to my organization?
Do you cater?
I have a great idea for a potential location!
Do you sell your syrups?
Are your products Kosher?
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Free shipping eligible with purchase minimum
30-day refund policy
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